Frequently Asked Questions
gt99's answers to all your questions
right here
From the VIP program to deposits, from cricket betting to live casino — you'll find straightforward and detailed answers to any question on this page.
Have a question while using gt99? On this page we've brought together the most frequently asked questions on five important topics — VIP membership, account management, live casino, cricket betting, and how to make deposits. Every answer is written in plain language so both new and experienced players can find solutions quickly. If you still have an issue after reading, please contact our support team.
VIP Program
gt99 has four VIP levels in total: Bronze, Silver, Gold and Platinum. Each level offers a different weekly cashback rate — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and up to 1.0% at the highest level, Platinum. The higher the level, the more benefits and special offers you receive.
Playing regularly and staying active is the key. The more time you spend at gt99 and the more consistently you participate in games, the faster you create the opportunity to advance to the next VIP level. Although specific turnover figures are not published, consistent activity helps increase your level.
At the end of each week, a set percentage of your net losses for that week is credited to your account as cashback. The cashback rate is determined by your VIP level — ranging from up to 0.2% at Bronze to 1.0% at Platinum. It is an automatic benefit — no separate application is needed.
Platinum VIP members enjoy the highest tier of benefits at gt99. These include up to 1.0% cashback every week, priority customer service, special gifts and promotional offers, and invitations to exclusive events. The Platinum level is the best fit for the ultimate experience.
You can find the detailed rules for VIP level determination from the gt99 customer support team. In general, staying regular and active is the best way to keep your VIP benefits. For any questions about your level, you can reach us via 24/7 live chat.
Member Account
No, only one account is allowed per person. Creating multiple accounts may result in them being closed, and any accumulated bonuses may also be forfeited. Enjoy all the benefits on a single account by following gt99's terms and conditions.
Logging in from a new device is very simple. Just go to the gt99 website and sign in with your registered username and password. For your security, there may be a verification step the first time you log in from a new device. Keeping your information secure is our priority.
You can recover your password using the "Forgot password" option on the login page. If that does not resolve the issue, contact gt99's live chat support directly (24 hours a day, 7 days a week). Our support team can assist in both Bengali and English.
Yes, you can update certain details yourself from your profile settings. However, for changes to core identity information such as your name, please contact the gt99 support team. They will assist with the necessary changes after verification.
Live Casino
Baccarat is a card game where you bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose total is closest to 9 wins. A live dealer plays with real cards and you can watch the entire process in real time. gt99's live casino features tables from multiple top providers including Evolution Gaming and Ezugi.
Roulette is essentially a straightforward game. A wheel is spun and a ball lands on a numbered slot — that is the result. You can bet on a specific number, odd/even, red/black, or various groups of numbers. The payout ratio varies depending on the type of bet — the higher the risk, the higher the potential reward.
gt99's live casino has separate tables for players with different budgets. There are low-limit tables for beginners as well as high-limit tables for experienced and high-roller players. To find the limits for a specific table, check the table information in the game lobby.
Yes, gt99's live casino is fully mobile-friendly. You can enjoy live dealer games directly from the browser on any Android or iOS smartphone. A smooth experience is available without downloading a separate app, though a good internet connection makes the game run even more smoothly.
gt99's live casino section features Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger, and many other table games. Games from Evolution Gaming, Ezugi, and other leading providers are available. Visit the game lobby to see the full list.
Cricket Betting
Yes, gt99 offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and various other international cricket events. Detailed markets are available for high-profile matches such as Bangladesh vs. India.
The most commonly played markets in cricket betting are Match Winner (which team will win), Toss Winner, Total Runs (how many runs in an over), Top Run Scorer, and Top Wicket Taker. There are also special markets such as what happens on the first ball of an innings or how many runs are scored in a specific over.
If a match is cancelled or declared a no-result due to rain or any other reason, gt99 generally settles bets in accordance with international betting rules. In most cases, the full amount is refunded. Rules may vary by specific market — see the full terms and conditions for details.
Yes, gt99 offers in-play or live betting. You can watch real-time odds while the match is ongoing and place bets accordingly. This adds a new dimension to enjoying cricket — the situation changes with every ball and every over, creating new betting opportunities.
Odds indicate the probability of an outcome and the potential amount you can win. They are typically displayed in decimal format — for example, at odds of 2.00, a bet of ৳100 returns ৳200. The higher the odds, the less likely the event but the greater the potential reward. At gt99, odds are clearly displayed for every market.
How to Deposit Money
Depositing with Nagad is very simple. Log in to your gt99 account, go to the cashier or deposit section, and select Nagad. Follow the instructions shown and make the payment to the designated number via Nagad. The minimum deposit amount is ৳300 and funds are generally added to your account quickly.
gt99 does not charge any deposit fee of its own. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction fees — this depends on your service provider's own charge policy. The deposit amount is credited to your account at full face value.
gt99 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳300 for each method. Choose whichever is most convenient for you.
To deposit with bKash, first log in to gt99 and select bKash on the deposit page. Use the displayed number and reference code to send money from your bKash app or dial code. You can start from a minimum of ৳300. Make sure to use the correct reference code, otherwise the credit may be delayed.
First, wait a little while — sometimes there can be a slight delay due to network issues. If it still has not arrived after a long time, contact gt99's live chat support with a screenshot of your transaction and the transaction ID. Our team will verify the matter quickly and provide a resolution.
Still have questions? We're ready to help
gt99's support team is by your side seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
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