gt99's Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") applies to the gt99 platform. When you use our website, create an account, play games, or use our services, you are considered to have agreed to the terms of this Policy.

gt99 is committed to ensuring a safe and transparent online gaming environment. We believe the most effective way to earn users' trust is to maintain complete transparency about how their information is handled.

02 What Information We Collect

We collect two types of information — information you provide directly, and information generated automatically while you use our platform.

a) Information You Provide

• At registration: full name, date of birth, mobile number, and email address.
• For identity verification: National ID (NID), passport, or other government-issued identification details.
• For financial transactions: transaction details via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment account numbers.
• Information and messages provided when contacting customer support.
• Any additional information voluntarily added to your profile.

b) Automatically Collected Information

• Device type, operating system, browser type and version.
• IP address and approximate geographic location (up to country and division level).
• Date, time, and duration of platform access.
• Pages visited, links clicked, and usage patterns.
• Information obtained from cookies and similar tracking technologies.
• Game history and betting activity logs.

03 Purpose of Using Your Information

gt99 uses your information only for specific, legitimate, and transparent purposes. We never sell your information to third parties without your consent under any circumstances.

• Account management and identity verification: To keep your account secure and confirm your identity.
• Service delivery and improvement: To personalise the gaming experience and improve the quality of the platform.
• Processing financial transactions: To complete deposits and withdrawals safely and promptly.
• Fraud prevention and security: To detect and prevent illegal activity, fraud, and money laundering.
• Customer support: To resolve your questions and issues via live chat and email.
• Responsible gaming: To detect unusual gaming behaviour and provide users with the necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Bonuses and promotions: To inform you of offers and rewards applicable to you (only with your consent).

04 Information Sharing & Third Parties

We share information with third parties strictly in accordance with this Policy. Information is disclosed only in the following circumstances:

a) Service Provider Partners

Trusted technology and service partners who assist in operating our platform (such as payment processors, cybersecurity firms, and cloud service providers) receive only the information necessary for their specific functions. These partners are bound by confidentiality agreements with gt99.

b) Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law.

c) Business Changes

In the event of a merger, acquisition, or sale of assets involving gt99, your information may be transferred. In such cases, the new entity will be required to uphold the same privacy standards.

05 Cookies & Tracking Technologies

gt99 uses cookies and similar tracking technologies. These are used to ensure website functionality, improve the user experience, and maintain security.

Types of Cookies

• Essential cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Help remember your preferences and settings (such as language selection).
• Analytics cookies: Help us understand how users interact with the platform, which is used to improve service quality.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may prevent some gt99 features from working correctly.

06 Data Retention & Security

We have put in place industry-standard technical and organisational measures to keep your personal information secure.

Technical Safeguards

• All data exchanged between you and our servers is secured through SSL (Secure Sockets Layer) encryption.
• Sensitive data (passwords, payment details) is stored using strong encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorised access and cyberattacks.

Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. After an account is closed, financial and transaction records are kept for a defined period as required by applicable law. After that, data is securely deleted or anonymised.

07 Your Rights

As a gt99 user, you have a number of important rights over your own information.

• Right of access: You can find out what information we hold about you. Upon request, we will provide you with a copy.
• Right to rectification: If any of your information is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
• Right to lodge a complaint: If you have concerns about how your information is being used, you can notify us directly.

08 Protection of Minors

gt99 is intended strictly for individuals aged 21 and above. We do not knowingly collect information from minors. Age is verified during the registration process, and accounts belonging to minors are closed immediately.

If we have reason to believe that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account. If a parent or guardian believes their child has registered on our platform, they should contact us right away.

09 International Data Transfers

For the operation of gt99's servers and services, your information may in some cases be transferred outside of Bangladesh. In such transfers, we ensure that the information is protected at the destination in accordance with the standards described in this Policy.

All our international service provider partners are bound by the necessary agreements and obligations for data protection.

10 Changes to This Policy

gt99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the platform and notify registered users by email.

Continued use of gt99 after changes have been made will be considered acceptance of the updated Policy. We therefore recommend visiting this page regularly. You can confirm the latest version by checking the "Last updated" date at the top of the page.

11 Special Protection for Payment Information

Deposits and withdrawals on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. We treat your payment information with the utmost importance.

• Payment transactions are processed entirely through SSL encryption.
• Full mobile banking account numbers or bank account numbers are not stored on our servers.
• Transaction records are kept solely for dispute resolution and legal purposes.
• No gt99 staff member will ever ask for your payment password or PIN.

12 Contact Us

For any questions, concerns, or information requests regarding this Privacy Policy, our support team is always here to help.

gt99's customer support team provides assistance in Bengali and English 24 hours a day, 7 days a week. Immediate responses are available via live chat. To contact us by email, send a message to [email protected].

We have a dedicated process for handling special data protection requests (data access, correction, or deletion), and we respond to all valid requests in a timely manner.